Celcom: Best Quality Network?
I attended a Celcom event recently, and I managed to write down some information which I wanted to share with readers.
This is what Celcom claims:
Drop Call Rate
- 2G: 0.5%
- 3G: 0.9%
SMS Delivery Time
- First 10 seconds: 85%
- 20 seconds: 90%
- 7 Min: 95%
Customer Care Uptime:
- 99.8%
Network Fault
- Response Time to Site: 2 hours
- Service Restoration: 4 hours
- Problem Resolution: 24 hours
Celcom claimed that their customer service is located at the number 1 spot currently compared to other telco while having the largest/widest 2G and 3G coverage in the country.
You be the judge. Comments are most welcomed.
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- Celcom might launch Wireless Broadband
- Celcom 1+3 postpaid plan
- Celcom Rebrands Customer Services Programme
- Celcom 3G RM68 package
- Celcom goes for Mobile Television Service
- Celcom launch Podcast services
