The affected areas are Gombak, Setapak, Segambut, Kepong, Sentul, Selayang, Sungai Buloh, and Subang Areas.
What happens when a network goes down? Most operators say that customers should check their website. So that is what I did :
As you can see, the website was last updated on 17 June 2009. There were also no announcement regarding the network problem on their Customer Helpline(016-2211800) other than their useless long announcement of their "Reload Bonus" which is extremely "helpfull" on a so called customer helpline.
Here's more screenshots taken on my phone:
DiGi Network Not Available:
DiGi Network is Available but No Access
DiGi Network is Accesible but no service can be used
At some time, it was restored but then the problem comes back again after few minutes. DiGi promises that their network will be restored on an average 4 hours, same as Celcom.
The last time DiGi network had problem, they rewared 50% off on calls for prepaid customers (technically, 50% off is still profitable on prepaid). This time, I have a Postpaid line, Prepaid line and a data line with DiGi, and all of it is not available now.
Network failures is something not acceptable when access to a mobile service is offered without limitations to customers.
Hope to hear from DiGi soon, probably next Monday.
8 comments:
its a good news then, mean digi users will get 50% off on call/sms again soon haha..
Mr Epool86 is always comment on DiGi failure but cherish on Celcom so-called success,,, Mr Epool86 so One Malaysia, r u from Celcom mgmt?
why not switch to maxis instead?
Dear maxis,
Thanks for your comment. Just to tell you that I am at Maxis Centre KLCC now because the porting to Maxis was so "easy". Thanks MAXIS.
Anyway that's a different story and I might blog about it when the time is right.
just a small problems, still batter than maxis & celcom.
switch to DiGi just need about 5 hours(not 5 days), how about maxis, is it faster?
to Beautiful..
lol, im not from celcom.. i just normal celcom fan.. thats all.. dont take it seriously ok.. it just like when Arsenal fan condemn on MU club.. haha
port to Maxis need 24 hours (exactly 24 hours). It's my real experience MNP from Celcom to Maxis.
MNP to DiGi just need less than 10 hours. It's my real experience MNP from Maxis to DiGi.
Never port to Celcom, never knew, cause never interested on Celcom package.. expensive among all.
That's what happens when the CEO is on holiday AGAIN - or is it a 'business trip' to Sweden - and there is no one at DiGi who knows what to do in a crisis....you wouldn;t want to spoil his holiday would you?
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