DiGi Network Goes Offline

At the time of writing, DiGi, the third largest operator in this country had network problems and a large number of areas had no coverage or service failure started around 12am, 4th July 2009.

The affected areas are Gombak, Setapak, Segambut, Kepong, Sentul, Selayang, Sungai Buloh, and Subang Areas.

What happens when a network goes down? Most operators say that customers should check their website. So that is what I did :

As you can see, the website was last updated on 17 June 2009. There were also no announcement regarding the network problem on their Customer Helpline(016-2211800) other than their useless long announcement of their “Reload Bonus” which is extremely “helpfull” on a so called customer helpline.


Here’s more screenshots taken on my phone:

DiGi Network Not Available:
DiGi Network is Available but No Access
DiGi Network is Accesible but no service can be used

At some time, it was restored but then the problem comes back again after few minutes. DiGi promises that their network will be restored on an average 4 hours, same as Celcom.

The last time DiGi network had problem, they rewared 50% off on calls for prepaid customers (technically, 50% off is still profitable on prepaid). This time, I have a Postpaid line, Prepaid line and a data line with DiGi, and all of it is not available now.

Network failures is something not acceptable when access to a mobile service is offered without limitations to customers.

Hope to hear from DiGi soon, probably next Monday.

Related topics on MalaysianWireless:

  1. DiGi is upgrading 2G Network in Klang Valley
  2. Half Price on DiGi Prepaid Tomorrow
  3. Celcom Network Goes Down (Update 2)
  4. Malaysia to feel the DiGi wave again
  5. Update on DiGi Product and Services
  6. Celcom having network problem again
  7. DiGi to be No.1 in Sabah & Sarawak
  8. DiGi Fu-YoH!!(Full News)
  • willy

    smart phone htc p3400

  • Lau Kent

    Yesterday, 17 June, 2011.

    This Digi Network down again….is terrible, it cause me lost of good business opportunity.
    I was out in the city in the afternoon…
    I was still able to receive a call from my landlord in the morning, and then…
    when I get in to an LRT, i realize suddenly that my Android phone could not make calls…
    I then change with my gf’s SIM card, it is family plan…and ohhh gosh, I still can’t connect to the world….
    I then thinking wheather my new SAMSUNG Galaxy Ace cause me that problem….

    I keep trying turn off, turn on the phone more than 10 times…nothing works…

    When I back home, I check my DIGI bill, I already paid my bills…what’s wrong?

    Then I try the last time on 17 June, 11 p.m., yes, turn on turn off the line again, and bravo, it works….
    and I still thinking if it is the SAMSUNG go malfunction? Now only I know it is DIGI, not SAMSUNG. I wonder if DIGI should write us a email to apologize for that, and give us a good rebate this month?B)