DiGi has launched an Online Store

Well, looks like DiGi is moving out from the telecommunication business to become an online store.

What is DiGi Online Store?
DiGi Online Store @ shop.digi.com.my is an online store provided by DiGi to offers customer a convenient, hassle free online shopping experience with free doorstep delivery.

At the moment, DiGi only sells prepaid SIM pack, prepaid Internet SIM pack and handphones on its Online Store.

Payments options:

  • Credit Card: Amex, Diners, JCB or any credit card support by PayPal.
  • Direct Debit (charge through your saving and current account): CIMB, Maybank2U

Customers who purchase at the Online Store will only receive the product after 3 days, minimum.

And guess what, DiGi is using their standard helpline number(they call it “team of specialists”)- 016-221 1800 for inquires and support regarding purchases made on the Online Store. Smart DiGi. Looks like DiGi customers will have to wait longer before a customer service representative picks up the call at 016-221 1800. Also, their customer service team has a lot more to improve, asking them to handle DiGi Online Store will only slow down the process.

As a Telecommunication provider, there are a lot more things to focus, fix and improve. I think DiGi should just focus on improving their network and expand their 3G coverage. If DiGi is serious in doing something like this, they should just partner with existing local online stores(there are a few out there in Malaysia). These online stores already have existing team(experienced), systems and billing to handle online purchases.

If not I think DiGi is wasting time, just like the MySimplifieds project.

Good luck DiGi!

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  2. DiGi has launched the Blackberry Bold 2
  3. No 3G from DiGi, unless you request for it
  4. The first Malaysian App Store- Maxis 1Store
  5. P1 Online Chat Support
  6. Happy launched to make all of us HAPPY(updated-video)
  7. View you prepaid bills online
  8. DiGi Prepaid registration goes online via Maybank2u.com
  • Edw7n

    Same CS team not going to help Digi. They need to be more efficient on answering calls

  • http://malaysianwireless.com/ Kugan

    I waited about 4-5min for my last call…I guess these telco only want to make money, not give us good experience.

  • http://audifaliq.wordpress.com Tok Penghulu

    Somehow I think DiGi is not the same as before, where are those innovative spirit? No wonder Celcom is not really afraid with them now…

  • http://www.shopster.com free online store

    There are tips ant techniques to get an effective online selling of internet gadget.

  • http://www.shopster.com/ online shop

    Nice to hear that Digi launched their online store. digital gadgets are on demand over the internet. They must be more responsive now.