Opinion: YES 4G still “paralysed” 1-month after launch

It has been a month since YTL launched its nationwide 4G network. The WiMAX operator had a terrible start since day 1 of launch and continues to be having problems with its service.

As a customer myself, I consider the service to be “paralysed”as I’m unable to check my usage when the service is billed per MB. Consumers have their right to check their usage as they are being charged for it. Is SKMM sleeping?

On top of the slow loading www.yes.my website, I’m still waiting for YTL YES to restore/change my number back to the 018 number that I pre-registered. I was promised by the customer service that it will be done in the first 2-weeks of December 2010 and I’m still waiting.

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There’s also a lot of complaints on Twitter that customers tried reloading their YES account but it takes forever to reload although customers have been charged.

As for the network, the maximum speed I ever hit was 6Mbps but I find the speed not consistent most of the time. I believe the experience could be worst once the network gets congested. I also notice that the YES coverage is bad especially at residential areas and in-building.

Wonder where is the 4G world class service promised by YTL?

Comment are moderated on this blog. Offensive/insulting comments are blocked and legal action/police report would be considered.

  • GD

    I tried to open http://www.yes.my.. the site downloads pretty fast.. ler..

    • http://malaysianwireless.com/ Kugan

      Its slow loading within your dashboard after login.

  • Frankker

    Are u sure the speed is not consistent? The speed is awesome in my area………….

    • Wafa

      same here. I have been experiencing great speeds as well — as did a lot others who have posted their speedtest results on the web. facts are facts. granted, these Yes guys are new and coverage is not universal. but this is not bad at all for a brand new network. guess some people just can’t be won over and have decided to go negative despite the facts.

  • NotAfanOfYes

    the positive comments here are so planted… same on the YES facebook page. Too many of their own cyber troopers… self praise is no praise… do the real work… improve the network la…

  • terry

    stop with the YES hating and write some real stuff that your readers can actually believe. stop losing your credibility!

    • http://malaysianwireless.com/ Kugan

      Stop reading this site, thank you for the comment.
      Sent from my BlackBerry® smartphone

      • Prolexus

        Kugan, keep up the good job. I’m sure potential subscribers will be well informed of the shortcomings. Well done.

    • Prolexus

      Bad service + misleading advertisements + cakap tak serupa bikin from the ceo himself = real shitty company and fully deserved to be kugan’s bad books at least until there are significant significant improvements.