HTC opened its new HTC Service Centre located at Berjaya Times Square Shopping Mall as part of its expansion strategy to enhance customer service for the growing base of HTC users in Malaysia.
[L-R: Lawrence Lee, Managing Director of EMCS, SK Wong, Country Manager of HTC Malaysia & Jinson Chiang, Head of Global Customer Service Operations from HTC Global with the models at the opening of the HTC Centre]
The 1050-square feet HTC Service Centre is located at Level 7 (Lot 7-45).
HTC said that the new service centre will serve as a point of liaison for both HTC’s partners and users. The centre will offer after-sale services, training support, redemption as well as an experiential corner showcasing HTC’s latest handheld devices and accessories.
Jinson Chiang, Head of Global Customer Service Operations said: “Besides focusing on creating the best handheld devices which provide premium mobile experience, HTC aims to to delight our partners and users by putting them first before anything else. The continued enhancements to our customer service offerings is a testament of our commitment to upkeep our promise. The strategic location of the HTC Service Centre will provide our stakeholders with easier access to reliable and friendly services which we believe this will make it a joy for them to engage with HTC innovations.
The new Berjaya Times Square HTC Service Centre will be operating on weekdays from 10:00am to 7:00pm.