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CFM to improve complaints management on Service Providers

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CFM has received some 4,748 complaints in 2016, plans to improve complaints management and resolution performance.

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Celcom, Digi, Maxis & U Mobile gets letter of offer for 900Mhz/1800Mhz spectrum pricing

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MCMC has sent letter of offers to Celcom Axiata, Digi and Maxis for the spectrum relocation of the 900Mhz and 1800Mhz band.

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MCMC issues compounds totaling RM660k to Malaysia Service Providers

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Malaysian Communications and Multimedia Commission (MCMC) has issued compounds totaling RM660,000 against Celcom, Maxis, Digi and others.

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Malaysia Government blocked 12,449 phone lines so far this year

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Malaysia Government blocked a total of 12,449 phone lines so far this year. These phone numbers were found to be advertising online gambling service.

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Submit complaints about Service Providers via CFM’s MY Mobile Rights app

L-R: Megat Ishak Maamunor Rashid, Chairman of CFM; Dato’ Jailani Johari, Deputy Minister of Communications and Multimedia

Malaysian Consumers can now submit complaints regarding their service provider via the CFM MY Mobile Rights application available for Android and iOS.

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False Registration of Prepaid SIM cards on the rise – CFM

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CFM said false registration of prepaid SIM cards is on the rise. In 2015, CFM received 89 such complaints, an alarming increase of 187.1%.

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8 Service Providers get compounds totaling RM510,000 from MCMC

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8 service providers including Celcom, Digi, ABN, Altel, XOX gets a total fine (compounds) of RM510,000 from MCMC between January to March 2016.

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Intel collaborates with multiple partners on 5G

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Intel Corporation announced new industry partnerships and products that lay the groundwork for faster, smarter and more efficient 5G wireless networks.

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Ovum: One SIM per person on the planet, but still too many not connected

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Global mobile penetration reached 100% as of 2015, meaning that on average there is one SIM card per person on the planet, but not everyone is connected.

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CFM received 7,326 Telco complaints in 2015, 97% resolved

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Consumer Forum of Malaysia (CFM) received a total of 7,326 complaints was received from January 2015 to December 2015 from all over Malaysia.

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