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Maxis leads in dropped calls, DiGi fined the highest amount

Maxis, Malaysia’s leading communications service provider with an “unmatched customer experience” (as the company claims), recorded the highest dropped call rate of 8.16% in Pendang, Kedah according to the Malaysian Communications and Multimedia Commission (MCMC). MCMC which conducted the Extensive End-Point Service Availability Testing (EESAT) in Q3 (Jul-Sep 2013) nationwide revealed that DiGi came second and third with 8% and ...

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Malaysia 3G Speeds not up to expectation, SKMM to take action

The Malaysian Communication and Multimedia Commission (MCMC) has issued a stern warning to cellular companies that are providing 3G services on lower-than-agreed bandwidth, causing a deterioration in the quality of 3G services. Most of the 3G players are using the 900 megahertz (MHz) and 1,800MHz frequency bands to roll out 3G services instead of the primary 2,100MHz band meant for ...

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MCMC Fines Five Mobile Operators for a total of RM920,000

MCMC has issued fines in total of RM920,000 to Celcom, Maxis, Merchantrade, UMobile & Tune Talk, for breaching their licence conditions, specifically for failing to ensure proper registration of accurate user information for prepaid accounts. Full media statement from MCMC below.

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DiGi gets the largest fine for Dropped Calls

Three mobile operators in the country have been served with compounds totaling RM190,000-00 for breaching their licence conditions, notably on complaints from the public concerning dropped calls, Malaysian Communications and Multimedia Commission (MCMC) said in a media statement today. DiGi Telecommunications Sdn Bhd was served four separate compounds totaling RM100,000-00, Celcom Axiata received RM60,000-00 for three separate compounds, and Maxis Mobile ...

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Celcom among 12 Companies Fined by SKMM for SMS Spamming

In a press statement early this month, the Malaysian Communications and Multimedia Commission (MCMC) said that it has served compounds to 12 companies for breaching their license conditions. The total amount of compound is RM260,000-00. MCMC said that failure to comply with the Mandatory Standards for Mobile Content Services (MCS) is a breach of the licence conditions under article 2.2 ...

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MCMC now says RM200 Rebate for any Smartphone

The Malaysian Communications and Multimedia Commission (MCMC) backed down yesterday, partially at least, after the public and political parties such as UMNO Youth, MCA and the opposition parties disagreed with the RM500 price cap for the RM200 3G smartphone rebate. In the latest media report, the Minister of Communication said that the Malaysia Government has decided that any smartphones are ...

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RM200 Smartphone Rebate would Burden the Lower Income Group [Comment]

In Budget 2013 last September, the Malaysia Government announced that a RM200 one-off rebate for a 3G smartphone will be given to eligible. Some RM300 million tax payers money were allocated for this. Many people got excited about the announcement until the Malaysian Communications and Multimedia Commission (MCMC) further revealed the term & condition of smartphone rebate two days ago: ...

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DiGi has the Highest Dropped Call Rate in KL: MCMC

DiGi appears to have the highest drop call rate in the Kuala Lumpur area and Klang Valley highways according to a drive test report released by the Malaysian Communications and Multimedia Commission(MCMC). MCMC tested all the key Telcos in the first half of 2012 including Maxis, Celcom and DiGi. It is unknown why U Mobile was excluded from the test ...

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Two Telcos to be fined by MCMC? [Comment]

In a recent report on The Star, deputy news editor BK. Sidhu wrote that the Malaysian Communications & Multimedia Commission (MCMC) will act against telcos failing to improve services, quoting anonymous sources close to MCMC. Some quotes from that article:

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MCMC & Telcos asked to stop unwanted SMS

The Malaysian Communications and Multimedia Commission (MCMC) and telecommunication companies (Telcos) have been asked to find a way to tackle SMS spamming. Information, Communications and Culture Minister Datuk Seri Dr Rais Yatim said the two parties were given two months to find the best solution besides taking legal action.

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Statement from Celcom regarding Prepaid Tax Implementation

Celcom Axiata has issued a statement a couple minutes ago regarding the prepaid tax implementation in Malaysia. In September 2011, the implementation of prepaid tax was deferred to a later date as the mobile operators(Celcom, Maxis, DiGi & U Mobile) continues to discuss the matter with the Government. Yesterday Bernama reported that the prepaid tax will be implemented starting from ...

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[Opinion] 4 years later, SKMM still believes in AsiaSpace

AsiaSpace says that it will launch LTE in Malaysia within the next 12-months. The company will partner with Huawei Technologies Malaysia to commercially launch the TTD-LTE 2.3 GHz spectrum services in the country. AsiaSpace from WiMAX to LTE AsiaSpace launched its WiMAX service with limited coverage in August 2008. However after operating for less than 2 years, the WiMAX operator ...

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Cabinet committee to discuss 6% prepaid service tax issue

The Cabinet Committee on supply and food prices will discuss the 6% service tax for prepaid users when it meets in a few days. “We do not want to burden the people,” said Deputy Prime Minister Tan Sri Muhyiddin Yassin when asked what signal the Government was giving by intervening in the issue involving the 6% service tax for prepaid ...

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[Tips] Forward your un-resolved mobile/broadband complaints to CFM

Poor mobile coverage? Drop calls? Broadband speed did not meet your expectation as promised? Consumers usually make their complaint to the service provider when these issue are met but in most cases it never gets resolved especially when it comes to broadband speeds and coverage. In 2009,  the Consumer Forum Malaysia (CFM) received 1,324 complaints where the highest complaints was ...

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Know your rights on personal data

The next time someone calls you and tries to sell you a product, offer free medical test or a cheaper loan facility, just ask one pertinent question: Where did he or she get your personal details? Prod if you need that information. The source is key and if it is without your consent then that is intrusion of personal privacy. ...

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