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Celcom launches new Customer Loyalty Program for Postpaid & Prepaid customers

Celcom Axiata Berhad has launched three loyalty programs today, namely Club Celcom First, XClub and FRENZ Club. The mobile operator said that the new loyalty program is set to enhance the overall customer experience by providing instant rewards and more value to Celcom customers who subscribe to Celcom First, Xpax and Celcom FRENZ plans (targeted at foreigners) respectively. [Zalman Aefendy Zainal ...

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XOX Season Pass now available for XOX Prepaid Plus users

Mobile virtual network operator, XOX has launched the XOX Season Pass –a new mobile services plans that allows XOX Prepaid Plus users to share their voice, sms and data with friends and family members. [L-R: Group Managing Director of XOX Berhad Ng Kok Heng, Communication and Multimedia Minister Dato’ Sri Ahmad Shabery Cheek, XOX Bhd Chairman Dato’ Seri Abdul Azim ...

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U Mobile gets a CEO & CMO, among the new Senior Management Roles

U Mobile Sdn. Bhd announced today the appointment of Wong Heang Tuck as Chief Executive Officer (CEO) effective 1st April 2014 , Jasmine Lee as Chief Marketing Officer (CMO), and Alex Tan as Chief Sales Officer (CSO) effective 1 January, 2014. Wong Heang Tuck (picture) joined U Mobile as Chief Operating Officer (COO) on 12 July, 2013 and was subsequently ...

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Celcom customer experience now enhanced with new Oracle platform

Celcom Axiata Berhad has embarked on an IT transformation project to enhance customer experience through an integrated customer relationship management (CRM) platform, enabled by Oracle Communications Cross Channel Customer Experience Solutions, Oracle Communications Rapid Offer Design and Order Delivery Solution, and Oracle Communications Consulting. The transformation project spans call center, customer database, online portals and dealer management solutions – consolidating ...

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Telekom Malaysia buys 57% of Packet One (P1), 4G LTE launch this year

Telekom Malaysia entered into an investment agreement with Green Packet Berhad and SK Telecom Co. Ltd to acquire a 57% stake in Packet One Networks (Malaysia) Sdn Bhd. [From left: Jung Ho Park, Executive Vice President and Chief Growth Officer, SK Telecom Co., Ltd; Datuk Che Azemi Haron, Deputy Secretary General II, Ministry of Communications and Multimedia; Dato’ Sri Abdul ...

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U Mobile offers U CARE Plus 8, an Insurance plan for mobile device

U Mobile Sdn Bhd in partnership with Tecprotec, is offering U CARE Plus 8, a comprehensive mobile device insurance and protection plan. [L-R: George Hashim, International Business Development Director of Tecprotec and Jasmine Lee Marketing Director of U Mobile] The plan protects any mobile devices including handphones, smartphones, to tablets against accidental or liquid damage for RM8 a month or ...

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XOX partners with e-horizon to take Voopee to a Global Level

Malaysia based virtual mobile network operator (MVNO), XOX Berhad (XOX) signed an agreement with e-horizon, a Swedish developer of mobile soft devices, to take Voopee to a global level. [(From left) Datuk Eddie Chai, Group Managing Director of XOX Berhad, Ng Kok Heng, Group CEO of XOX Berhad, and Pekka Peltola, Chairman of e-horizon] The agreement between XOX Berhad and ...

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U Mobile opens service centres in Kuching & Kota Kinabalu

U Mobile Sdn Bhd expands its reach to East Malaysia, which saw the opening of its 15th and 16th service centres in Kuching(Sarawak) and Kota Kinabalu(Sabah) respectively. [(From left, U Mobile representative unless stated) Jasmine Lee, Director of Marketing, Wong Heang Tuck, COO & Acting CEO, K. Jussly Elis, Sabah & Labuan F.T. Region Director of Malaysian Communications and Multimedia ...

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Maxis offers FINDIT, the largest digital directory service in the country

Malaysia’s second largest mobile operator by subscribers, Maxis, launched FINDIT yesterday, the largest digital directory service in the country, as it claims. [T. Kugan, Maxis’ Head of Digital Services (4th from left), Abraham Foss, Maxis’ Head of Enterprise (5th from right), together with merchants and partners of FINDIT, at the media experiential event.] FINDIT is a partnership between FINDIT Malaysia ...

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New DG SmartPlan launched, improved “brand new” DiGi 3G network

DiGi Telecommunications Sdn Bhd (DiGi) launched two new mobile plans yeaterday: a weekly prepaid mobile Internet package and new DG SmartPlan. [(L-R) Albern Murty, Chief Operation Officer of DiGi and Christian Thrane, Chief Marketing Officer of DiGi.] With a choice of RM50, RM78, RM108 or RM148 per month, new DG SmartPlan customers can now enjoy more value on data and ...

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Celcom is now the No.1 Telco with 13.1 million subscribers, made RM2.4 billion in 2013

At the Quarter 4 2013 financial results media briefing on Tuesday, Celcom Axiata announced that it now has a subscriber base of 13.1 million, making it the No.1 Telco in the industry. [Dato’ Sri Shazalli Ramly, Chief Executive Officer of Celcom Axiata Berhad (second from left), Christopher Tiffin, Chief Financial Officer of Celcom Axiata Berhad (right) and Jennifer Chui Fen ...

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Brightstar extends Multi-year agreement including Device Portfolio Management with Maxis

Brightstar Corp. announced that it has signed a multi-year agreement to provide Malaysia-based mobile network operator, Maxis, with next-generation mobile device services. The new agreement builds on the logistics services Brightstar has provided Maxis since 2007. Brightstar will deliver a range of supply chain services, including logistics, strategic sourcing and device portfolio management, along with specialized value-added services, like buy-back and ...

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Maxis says that fibre cost is high & “it is challenging to work with TM operationally”

Maxis Bhd, Malaysia’s largest mobile operator by revenue, believes there’s still hope in its loss-making and under-performing Home Services business and has no plans to give it up until all possible ideas to turn the business around has been tested. The decline was partly due to the network cost it pays to Telekom Malaysia Bhd (TM), as Maxis rides on ...

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DiGi Challenge for Change 5 announces five winners for top mobile app ideas

DiGi Telecommunications Sdn Bhd (DiGi) announced five winners of the ideation phase of its fifth DiGi Challenge for Change programme (DiGiCFC5) today. All five ideas will now be the subject of the next phase of the challenge, where DiGi and partners will engage with mobile applications developers to turn these ideas into full-fledged mobile apps. This year, more than 2,500 ...

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Celcom deploys new customer relationship management (CRM) platform for Prepaid

Celcom Axiata Berhad has deployed a new integrated customer relationship management (CRM) platform, enabled by Accenture and Oracle. Celcom’s 10 million prepaid customers are now supported by the new platform. Via the new platform, Celcom is now capable of enhanced customer relationship management capabilities bringing together customer information in a single view, enabling faster and more accurate customer service across ...

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