Celcom

Celcom launches new Customer Loyalty Program for Postpaid & Prepaid customers

Celcom Axiata Berhad has launched three loyalty programs today, namely Club Celcom First, XClub and FRENZ Club. The mobile operator said that the new loyalty program is set to enhance the overall customer experience by providing instant rewards and more value to Celcom customers who subscribe to Celcom First, Xpax and Celcom FRENZ plans (targeted at foreigners) respectively. [Zalman Aefendy Zainal ...

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Celcom customer experience now enhanced with new Oracle platform

Celcom Axiata Berhad has embarked on an IT transformation project to enhance customer experience through an integrated customer relationship management (CRM) platform, enabled by Oracle Communications Cross Channel Customer Experience Solutions, Oracle Communications Rapid Offer Design and Order Delivery Solution, and Oracle Communications Consulting. The transformation project spans call center, customer database, online portals and dealer management solutions – consolidating ...

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Celcom is now the No.1 Telco with 13.1 million subscribers, made RM2.4 billion in 2013

At the Quarter 4 2013 financial results media briefing on Tuesday, Celcom Axiata announced that it now has a subscriber base of 13.1 million, making it the No.1 Telco in the industry. [Dato’ Sri Shazalli Ramly, Chief Executive Officer of Celcom Axiata Berhad (second from left), Christopher Tiffin, Chief Financial Officer of Celcom Axiata Berhad (right) and Jennifer Chui Fen ...

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Celcom deploys new customer relationship management (CRM) platform for Prepaid

Celcom Axiata Berhad has deployed a new integrated customer relationship management (CRM) platform, enabled by Accenture and Oracle. Celcom’s 10 million prepaid customers are now supported by the new platform. Via the new platform, Celcom is now capable of enhanced customer relationship management capabilities bringing together customer information in a single view, enabling faster and more accurate customer service across ...

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Maria Sharapova is the brand ambassador of Celcom First Elite

Malaysia mobile operator, Celcom Axiata Berhad has revealed Russian tennis star and four-time grand slam winner, Maria Sharapova (picture) as the brand ambassador of Celcom First Elite in conjunction with the launch of the priority services plan. Celcom First Elite postpaid plan was launched yesterday. It comes with priority services including exclusive privileges, lifestyle experiences and top class customer service ...

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New Celcom First Elite postpaid plan offers Priority & Exclusive Privileges

Celcom Axiata Berhad has just unveiled Celcom First Elite, a postpaid plan with priority services that is set to offer exclusive privileges, lifestyle experiences and top class customer service to high value customers. [Zalman Aefendy Zainal Abidin, Chief Marketing Officer of Celcom Axiata Berhad (fourth from left) and Syed Md Najib Syed Md Noor, Chief Customer Experience, Services & Retail Officer of ...

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Celcom partners with Astro SuperSport & FOX Sports for more Sports content on ESCAPE

ESCAPE Axiata Sdn Bhd a fully owned subsidiary of Celcom Axiata Berhad announced their entry as broadcast sponsors of the Barclays Premier League (BPL) in partnerships with Astro SuperSport and FOX Sports. [(L to R) Dato’ Sri Shazalli Ramly, Chief Executive Officer of Celcom Axiata Berhad, Henry Tan, Chief Operating Officer of Astro, Keertan Adyanthya, General Manager FOX International Channels ...

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TM to provide wholesale bandwidth connectivity to Celcom & DiGi

Telekom Malaysia Berhad (TM) have inked a wholesale bandwidth collaborative deal with Celcom Axiata Berhad (Celcom), through its wholly-owned subsidiary, Celcom Networks Sdn Bhd (Celcom Networks) and DiGi Telecommunications Sdn. Bhd. (DiGi) for TM Next-Gen Backhaul Services. [Datuk Che Azemi Haron, Deputy Secretary General, Ministry of Communications and Multimedia, Dato' Sri Shazalli Ramly, Chief Executive Officer, Celcom Axiata Berhad (Celcom), Tan ...

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More than 3,000 online merchants now accepts Celcom AirCash

More than 3,000 online merchants including Zalora, Groupon, Fashion Valet, Karangkraf, Lazada , TGV Cinemas, The Crescent, Bachabooku , ThePopLook and Al-Humaira Contemporary now accepts Celcom AirCash. Via the service, Celcom Axiata customers could purchase and make secure payments online. Celcom AirCash is a mobile financial service that allows subscribers to access their money securely via their mobile phones and is ...

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Celcom is investing RM100 million to improve coverage, speed, customer experience

Malaysian mobile operator, Celcom Axiata Berhad said that it is currently investing RM100 million to improve network coverage, speed, customer experience and fibre infrastructure in the Klang Valley, Eastern regions in Peninsular Malaysia, Sabah, Sarawak, major highways, and tourist areas. These projects are currently underway and Celcom is expecting completion by April next year. [(L-R) Chari TVT, Chief Financial Officer; ...

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Celcom iPhone 5s and iPhone 5c with savings of up to RM1,931 [ADV]

The forward thinking iPhone 5s and the colourful iPhone 5c is now on the fastest network! Get yours today with Celcom First plans, you can enjoy an amazing range of benefits. Some of the main ones are: Up to RM1,931 in total savings, making it the smartest option long-term. Up to 6.2GB data/month for you to surf, stream, download and ...

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Celcom System possibly breached, Customer Data Leaked [Update 1]

A group of local hackers calling them self GaySec claimed that they have breached the Celcom system. The group released a list of names and other related information early Sunday morning, which they claim belongs to Celcom customers. Hit the image below for a better view: The customer data that were leaked, believed to be taken from Celcom’s database in ...

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Celcom CEO is Pikom’s ICT Personality of the Year

Celcom Axiata Berhad’s chief executive officer (CEO) has been acknowledged as the “ICT Personality of the Year” at the PIKOM ICT Leadership Awards 2013 last Friday. [Dato’ Sri Shazalli Ramly (L) was present to accept the award of ‘ICT Personality of The Year Award’ from  Datuk Che Azemi bin Haron, Deputy Secretary General (II), Ministry of Communications & Multimedia Malaysia ...

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Celcom M2M Connected Services Launched [Business]

Celcom Axiata Berhad has launched its own M2M (machine-to-machine) business solutions platform named Celcom’s M2M Connected Services that represents a centralised portal offering a one-stop solution for advanced M2M services management to its enterprise customers. The new architecture enables efficient management of usage and costs through features such as alarm triggers for airtime over-usage, preventing “bill shock” and allowing customers ...

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Celcom now offers Apple iPhone 5s & iPhone 5c

Celcom Axiata Berhad made available the Apple iPhone 5s and iPhone 5c in Malaysia– at the stroke of midnight today. More than 200 customers started queuing at Celcom’s flagship Blue Cube at Sunway Pyramid since Wednesday morning, braving the afternoon heat and the sudden torrential rain later at night just to be the first to get their hands on Apple’s ...

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