TM Launches Fourth Call Centre

Telekom Malaysia Bhd (TM) today launched its call centre at Menara Komtar(Penang) here to serve its customers in the northern region.

TM has three other 24-hour call centres in the country, namely in Kuala Lumpur, Melaka and Kuching. The centre in Penang will be manned by 254 customer service representatives.

(Picture copyright by Thedgedaily)

All the four call centres currently use the Integrated Allied Relationship System or iCARE IT support system to enhance their capabilities and efficiencies” chief executive officer of TM Group Datuk Abdul Wahid Omar said during his speech at the launching ceremony here today.

The event was officiated by Chief Minister Tan Sri Dr Koh Tsu Koon.

Abdul Wahid said the iCARE was created for an enhanced customer network operating system.

The system which will provide more detailed client information will enable a customer service representative to serve customers more effectively.

All four centres are operated by TM’s subsidiary company, VADS, a provider of comprehensive Information Communication Technology services and integrated network solutions.

Abdul Wahid said RM80 million has been allocated to the four centres for the provision of customer services.-Bernama

About Kugan

Kugan is the founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

Check Also

telekom malaysia streamyx

Telekom Malaysia (TM) COO Imri Mokhtar Resigns Today

The current Telekom Malaysia Bhd (TM) chief operating officer (COO) Imri Mokhtar resigned. TM announced a new Chief Commercial Officer, Anand Vijayan.

u mobile 5g Malaysia Gaming

TM & U Mobile collaborates on Malaysia 5G Demonstration Project (5GDP)

Telekom Malaysia (TM) and U Mobile to explore network sharing opportunities using TM’s 5G Demonstration Project (5GDP) Langkawi network as the platform.

mcmc 5g malaysia showcase

TM & Digi collaborates on Malaysia 5G Demonstration Project (5GDP)

Telekom Malaysia (TM) and Digi will work together in testing the capabilities, possibilities and limitations of Malaysia 5G network sharing.