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Celcom: Best Quality Network?

I attended a Celcom event recently, and I managed to write down some information which I wanted to share with readers.

This is what Celcom claims:

Drop Call Rate

  • 2G: 0.5%
  • 3G: 0.9%

SMS Delivery Time

  • First 10 seconds: 85%
  • 20 seconds: 90%
  • 7 Min: 95%

Customer Care Uptime:

  • 99.8%

Network Fault

  • Response Time to Site: 2 hours
  • Service Restoration: 4 hours
  • Problem Resolution: 24 hours

Celcom claimed that their customer service is located at the number 1 spot currently compared to other telco while having the largest/widest 2G and 3G coverage in the country.

You be the judge. Comments are most welcomed.

About Kugan

Kugan is the founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy
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