I attended a Celcom event recently, and I managed to write down some information which I wanted to share with readers.
This is what Celcom claims:
Drop Call Rate
- 2G: 0.5%
- 3G: 0.9%
SMS Delivery Time
- First 10 seconds: 85%
- 20 seconds: 90%
- 7 Min: 95%
Customer Care Uptime:
- 99.8%
Network Fault
- Response Time to Site: 2 hours
- Service Restoration: 4 hours
- Problem Resolution: 24 hours
Celcom claimed that their customer service is located at the number 1 spot currently compared to other telco while having the largest/widest 2G and 3G coverage in the country.
You be the judge. Comments are most welcomed.
