Tuesday, June 6, 2023

DiGi D’Chat

Now, you can chat with DiGi’s Customer Service representatives (CSR). Introducing D’Chat, making DiGi the first, again, in launching innovative services.

To use D’Chat, login to your OCS account on the DiGi’s website, click D’Chat on the left menu, choose the category and start chatting with a CSR.

The good part is, you don’t have to wait for a long time on the phone when calling 016-2211800, saves your phone’s battery too…

The best part is, you can always copy the conversation with the CSR and use it as proof when wrong information is given or the CSR is being rude.

The service is available 24 hours a day, 7 days a week. Remember, D’Chat handles queries based on DiGi-related products and services and not other related matters.

As it normally happens, it’s matter of time before the others(Telco) starts to follow DiGi’s move. Maybe “HotChat’ will soon be launch?

Kugan is the co-founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

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