Monday, March 27, 2023

"Unlimited" Limited Broadband

Are you are mobile broadband subscriber? Which mobile broadband plan are you subscribed to?

Do you know that some broadband plans out there, which are so called “unlimited plans” but has a cap or maximum use limit in it?


One of the mobile company that redefines the word “unlimited” is MAXIS which offers UNLIMITED Internet2Go browsing package that comes with a 3GB browsing limit.

According to, the word “Unlimited” refers to:

  • not limited; unrestricted; unconfined: unlimited trade
  • boundless; infinite; vast: the unlimited skies
  • without any qualification or exception; unconditional


As for Celcom, they do not claim their broadband limited or unlimited leaving their users in the dark.

In small letters, located at the terms and conditions section, under Fair Usage Policy, Celcom says that it will manage the users bandwidth if their usage exceeds 5GB within the month. In other words, from getting up to 3.6Mbps on Celcom Broadband, you will be getting, for an example up to 100Kbps if you exceed the 5GB limit on Celcom Broadband.

U Mobile

U Mobile does not claim its Surf With U as limited, in the same time, it does not mention unlimited either. But according to its Fair Usage Policy, in small letters, customers should not exceed a 5GB data usage in a month.

However, it does not mention what happens if the customer exceeds the 5GB usage in a particular month. This is somehow confusing.


So, either the Government should send these people back to school or the consumer should take them to court.

If you want to make a complaint, contact:

Malaysian Communications & Multimedia Commission (MCMC)
Email: [email protected]
Hotline: 1800-888-030 (8.30 am – 5.30 p.m, Mondays-Friday)
Fax: 03-8688 1880
Or make an online complaint here.

Kugan is the co-founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

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