PRESS STATEMENT MINISTER OF ENERGY, WATER AND COMMUNICATIONS
ON MOBILE NUMBER PORTABILITY
From tomorrow (29 August 2008), prepaid users may change their cellular phone providers, if they wish, and still keep their mobile phone numbers. For the time being, this service – MobileNumberPortability (MNP) -will be available in the Klang Valley on a limited basis.
In two weeks’ time, post-paid users will also be able to enjoy the service. The nationwide launch of the service will be in October.
MNP takes away the inconvenience associated with switching service providers. Consumers will
no longer need to worry about losing their contacts when changing service providers.
Service providers are allowed to charge up to RM25 each time a subscriber changes his/her service provider. This will give mobile phone users choice and freedom to choose their service providers without the inconvenience of having to change their numbers.
Those who wish to sign up for the service are advised to contact any of the mobile service providers – Celcom, Maxis, DiGi and U-Mobile.
Each of these companies will have five service centres all over the Klang Valley to entertain MNP requests.
Subscribers can refer to the Frequently-Asked-Questions on Mobile Number Portability here, and all of the mobile operator’s websites to find out more about the location of the service centres, MNP in general, the porting process and its benefits.
MNP is about improved service quality, better packages, better customer service and giving consumers choice.
Initially, only individual account holders will be able to change their service companies. Business accounts may do so after the nationwide launch in October.
Subscribers are advised that until the nationwide launch, each service provider will only be able to accept 100 requests per day. However, additional requests will still be accepted but placed in queue for the following day.
Prepaid users are advised to finish their prepaid balances before they change their service providers as any remaining balances will not be refunded. Subscribers are advised not to rush into porting but should first study the various packages being offered before choosing the new service provider of their choice.