I have been a loyal postpaid Maxis customer for the past nine years. In August last year, I moved to a new address in Section 7, Shah Alam.
Since the move seven months ago, I am surprised to find that the reception is intermittently bad to the extent that I am
unable to receive or make normal calls even though the phone
bar shows that the coverage is high (full bar) for more than seven consecutive days at a time.
I have logged in several official complaints with Maxis online, but the customer support has been providing me with nothing but lame excuses, giving me the impression that all they want is to close the complaint ticket without providing a permanent solution.
I am surprised that this problem has been going on for the past seven months .
Even their customer support admitted that they have logged in a high number of complaints from this prime, well-established area on this issue, and there is no permanent solution in sight, other than “the engineers are monitoring the situation from time to time”.
Instead of focusing on promoting their new Broadband services, perhaps Maxis should go back to its roots and focus on fixing existing problem with their mobile services.
IZADDIN SYAH YUSOF, Shah Alam, Selangor.
The above was taken from TheStar- source
Although Maxis has been in Malaysia for over 10 years (and now proudly claims that they have over 10 million customers) but lacking a proper mobile coverage in a city such as Shah Alam, the capital city of Selangor is not an excuse.
Seven months without a proper explanation is not acceptable. If the above is true, I strongly recommend this customer to make use the benefit of MNP.
I am quite surprise with their indoor-building coverage list but Isn’t it time for a better mobile coverage?
And here’s another complaint from a Celcom user- “Sick of hearing the same old excuse“