Saturday, January 28, 2023

Jeff Ooi Facing Problem with Maxis BROADBAND….again

Original Post from Screenshots

Maxis oh Maxis

I have been facing service difficulties in the last 18 hours for Maxis wireless Internet in my residence in Penang. My day-to-day work is really disrupted.

My last major problem with Maxis was about a month ago, on March 21.

This time, I was only told there was massive SGSN problem, and throughput was constipated for the northern region and some parts in Klang Valley. Huawei is tackling problems in Klang Valley and Ericsson is handling Penang.

Or so Maxis said of the reasons for incessant droplines and stranded and constipated packets.

They can’t pinpoint the exact time for service recovery despite my asking several times.

So, no surfing, no emails, no blog updates. Only free wifi at Starbucks and [email protected] can do for now.

This is the time when after-sales marketing tastes like shit isn’t it, Mr Michael Raj?


Kugan is the co-founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

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