Monday, March 27, 2023

DiGi Network Goes Offline

At the time of writing, DiGi, the third largest operator in this country had network problems and a large number of areas had no coverage or service failure started around 12am, 4th July 2009.

The affected areas are Gombak, Setapak, Segambut, Kepong, Sentul, Selayang, Sungai Buloh, and Subang Areas.

What happens when a network goes down? Most operators say that customers should check their website. So that is what I did :

As you can see, the website was last updated on 17 June 2009. There were also no announcement regarding the network problem on their Customer Helpline(016-2211800) other than their useless long announcement of their “Reload Bonus” which is extremely “helpfull” on a so called customer helpline.

Here’s more screenshots taken on my phone:

DiGi Network Not Available:
DiGi Network is Available but No Access
DiGi Network is Accesible but no service can be used

At some time, it was restored but then the problem comes back again after few minutes. DiGi promises that their network will be restored on an average 4 hours, same as Celcom.

The last time DiGi network had problem, they rewared 50% off on calls for prepaid customers (technically, 50% off is still profitable on prepaid). This time, I have a Postpaid line, Prepaid line and a data line with DiGi, and all of it is not available now.

Network failures is something not acceptable when access to a mobile service is offered without limitations to customers.

Hope to hear from DiGi soon, probably next Monday.

Kugan is the co-founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

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