Internet Services Disruption
Dear Valued Customers,
Telekom Malaysia Berhad (TM) wishes to announce that there has been a disruption of its Internet services due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) Segment 1 between Kuantan and Katong, Singapore.
Due to the disruption, customers using Internet services may experience slow browsing while accessing websites hosted in the U.S. and Hong Kong.
In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.
To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.
Restoration works on the affected cables are already in progress. However, in the restoration process, traffic to Northern America and Hong Kong may experience degradation while traffic to other countries is not affected. TM expects complete recovery of its services by 5 August 2009. TM will make further announcements on the progress of the restoration works.
TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.
Customers can call TM at 100 and select “Internet Services” or e-mail us at [email protected] for any Internet related problems.
Also recently another recent Internet service disruption in Sabah.
At the point of writing, Celcom HSDPA was crawling at speed around 100Kbps(it is 6am in the morning where speed I used to experience is around 2-3Mbps) while my DiGi EDGE and Streamyx appears to be fine.
Yesterday, there were problems loading the Streamyx website and a number of local websites using Streamyx however according to the press release above, only traffic going out the country are effected. DiGi EDGE and Maxis 3G(according to some friends) appeared had no issue yesterday.
Dear Malaysians, if you experience slower broadband speed or you hate our national ISP, I must say that you are a normal person!