Sunday, February 5, 2023

Mobile Broadband Map needs a change

When you don’t get the broadband speed that you are paying for, the Wireless ISPs such as Maxis and Celcom puts the blame on users, claiming that it is hard to manage bandwidth when users are always moving from one place to another.

Here’s an easy solution!

Why not add traffic info/status to your broadband coverage map?

Let me explain, here’s an example:

Mid Valley- High Usage/Overloaded/ High Users
Jalan Semarak- Normal

Kampung Cempadak- Less Users

KLCC- High Usage/Overloaded/ High Users

I am not asking the telcos to update this map with traffic details everyday as I understand that it changes every hour. Perhaps updating this every 3 months will give users an overview on what type of speed to expect when they surf in a particular area.

Although Maxis, Celcom, DiGi and P1 WiMAX have spent a lot of time on their broadband coverage map, it does not indicate traffic status in a particular area unless the user experience the service themself. Wouldn’t it save time, money and cost for both ISPs and customer if they(ISP) could just reveal the traffic status of that particular area? It will also help users on the road to make better decisions on where to surf the net at faster speed, thanks to the traffic details on the map.

So telcos, stop giving excuses about slow broadband speed. If you can’t meet the customer’s demand, they you shouldn’t offer the service in first place. This traffic info will help reduce the number of complaints on mobile broadband that your customer service team handles everyday. You can also get new customer in areas with less traffic.

Time to make things better? Let’s see who makes the first move!

Kugan is the co-founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

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