P1 needs a Manager for its Network Monitoring Centre(since 25-Feb-10). Part of the job responsibilities are:
- Managing the Network Monitoring Centre Service Level Agreements (SLA), Incident as well as Problem Management. Making Sure the Network Monitoring Centre (NMC) Service Level Agreements (SLA) are Met within the Agreed Key Performance Indicator (KPI).
- Managing TT Severity as well as Coordinating Escalation to Configuration Owners as Well as Management Team.
- Driving Service Restoration MTTR, Making Sure ALL TT are within the Established SLA/KPI and Making Sure the Submission of IR is done for TT Closure.
The reason I’m blogging about this is not to promote the job, but to tell you that P1 is taking the necessary steps since the incidents that took place on the network during last week. At least 4 other network related positions are available here.
I still believe that they are facing the same problem caused by the claimed “UPGRADE” and customers are still experiencing slow speed and frequent disconnections.
To tell you the truth, I’m personally surprised that this is happening to Packet One as its parent company, Green Packet actually consults a number of service provider out there in terms of WiMAX deployment and offers a number of platform and solution related to network such as the one in the presentation below:
My point is, Green Packet is a “a developer and integrator of solutions and value added services (VAS) for the telecommunications sector” but it cannot even provide enough resources or was unable to handle the network issues of its own WiMAX company.
As time flies, I noticed a dramatic change in P1 as more ex-employees from Maxis, Celcom and DiGi joins the company. Plus I have not heard from its media friendly corporate comm team since I wrote the post “P1 Network outage again, no Internet for customers“.
P1, you need to resolve your network problem as soon as possible.