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DiGi CEO has been replaced with Henrik Clausen

DiGi has announced that it will replace its current CEO, Johan Dennelind with Henrik Clausen(pic).

Henrik Clausen is currently the CEO of Telenor Denmark.

The new appointment will take effect on May 17, 2010.

Press Release after the jump.

(Kuala Lumpur/Fornebu, 7 April 2010) – DiGi Telecommunications Sdn Bhd today announced that its Board of Directors has appointed Mr. Henrik Clausen as the company’s new Chief Executive Officer (CEO). Henrik Clausen will succeed Mr. Johan Dennelind who leaves DiGi on May 17(th).

Henrik Clausen has for the last five years served as CEO of Telenor in Denmark. He has held the position as CEO since Telenor acquired the Danish broadband provider Cybercity in 2005, a company where Mr. Clausen served as CEO since 2000.

“I am pleased that Henrik has accepted the position as CEO of DiGi. I am confident that DiGi will benefit from his telecoms knowledge and management skills, which have proven successful in Denmark,” said Sigve Brekke, Head of Telenor in Asia and Chairman of the Board of Directors of DiGi.com Bhd.

“I look forward to being part of DiGi and the mobile business in Asia. Although it is sad to leave Telenor in Denmark, heading DiGi in Malaysia is an honour and an offer I could not refuse,” said Henrik Clausen upon his appointment.

“DiGi has a significant market presence and a strong challenger position in
Malaysia. It is a strong competitor in the Malaysian mobile and internet market. The company remains one of Malaysia’s leading employers of choice, and is highly regarded for its engagement in corporate responsibility,” Clausen added.

Mr. Clausen has previously held positions as Partner in Andersen Consulting and Partner in AT Kearney in Denmark. He also holds an MBA from INSEAD, a Master in electrical engineering from the Technical University of Denmark and a degree in foreign trade from Copenhagen Business School.

Mr. Clausen will succeed Mr. Johan Dennelind who has been with DiGi for 6 years, including as CEO since early 2008. Mr. Dennelind has previously also held positions as Chief Financial Officer (CFO) and Chief Marketing Officer (CMO) in DiGi, in addition to various management positions at Telenor Sweden, including Deputy Chief Executive Officer and CFO.

“The Board of Directors would like to thank Johan for his excellent and
dedicated contribution to the company. During Johan’s leadership tenure, DiGi has established itself as a company with a solid presence in the Malaysian mobile market and is highly acknowledged amongst investors for its focus on corporate governance and shareholder value creation. Johan hands over a company with a clear vision and a well established strategy,” said Sigve Brekke. “I would like to wish him all the best in his future endeavours”.

“After six very rewarding years, leaving DiGi and Malaysia will naturally be
difficult, but now the timing was right for me to move on to new challenges. I
am proud to leave a company with a solid platform for future growth, all truly centred on the customer. DiGi is today powered by some of the most talented
employees in Malaysia, and has an experienced and capable management team that I will deeply miss,” said Johan Dennelind. “I want to express my warm welcome and support to Henrik Clausen, and I wish him and all DiGizens the best in taking DiGi to the next level.”

DiGi Telecommunications Sdn Bhd today announced that its Board of Directors has appointed Mr. Henrik Clausen as the company’s new Chief Executive Officer (CEO). Henrik Clausen will succeed Mr. Johan Dennelind who leaves DiGi on May 17th.

Henrik Clausen has for the last five years served as CEO of Telenor in Denmark. He has held the position as CEO since Telenor acquired the Danish broadband provider Cybercity in 2005, a company where Mr. Clausen served as CEO since 2000.

“I am pleased that Henrik has accepted the position as CEO of DiGi. I am confident that DiGi will benefit from his telecoms knowledge and management skills, which have proven successful in Denmark,” said Sigve Brekke, Head of Telenor in Asia and Chairman of the Board of Directors of DiGi.com Bhd.

“I look forward to being part of DiGi and the mobile business in Asia. Although it is sad to leave Telenor in Denmark, heading DiGi in Malaysia is an honour and an offer I could not refuse,” said Henrik Clausen upon his appointment.

“DiGi has a significant market presence and a strong challenger position in Malaysia. It is a strong competitor in the Malaysian mobile and internet market. The company remains one of Malaysia’s leading employers of choice, and is highly regarded for its engagement in corporate responsibility,” Clausen added.

Mr. Clausen has previously held positions as Partner in Andersen Consulting and Partner in AT Kearney in Denmark. He also holds an MBA from INSEAD, a Master in electrical engineering from the Technical University of Denmark and a degree in foreign trade from Copenhagen Business School.

Mr. Clausen will succeed Mr. Johan Dennelind who has been with DiGi for 6 years, including as CEO since early 2008. Mr. Dennelind has previously also held positions as Chief Financial Officer (CFO) and Chief Marketing Officer (CMO) in DiGi, in addition to various management positions at Telenor Sweden, including Deputy Chief Executive Officer and CFO.

“The Board of Directors would like to thank Johan for his excellent and dedicated contribution to the company. During Johan’s leadership tenure, DiGi has established itself as a company with a solid presence in the Malaysian mobile market and is highly acknowledged amongst investors for its focus on corporate governance and shareholder value creation. Johan hands over a company with a clear vision and a well established strategy,” said Sigve Brekke. “I would like to wish him all the best in his future endeavours”.

“After six very rewarding years, leaving DiGi and Malaysia will naturally be difficult, but now the timing was right for me to move on to new challenges. I am proud to leave a company with a solid platform for future growth, all truly centred on the customer. DiGi is today powered by some of the most talented employees in Malaysia, and has an experienced and capable management team that I will deeply miss,” said Johan Dennelind. “I want to express my warm welcome and support to Henrik Clausen, and I wish him and all DiGizens the best in taking DiGi to the next level.”

About Kugan

Kugan is the founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy
  • harap dapat ceo yang bes…ceo sebelum ni pun terbaik tapi ceo ni macam tak bes je..dia punya rate tak bes ar…dia buat flip flop pasal lepas 150 lagi tak bes..ape punya ceo ar….

  • Maran_maa

    i already use digi line almost 3years. nw i have problem no body solve my problem even i already call callcenter 2 months… azman team manager simple promise but he want call me back but after 4 days also never call me to solve my problem… please solve my problem our i no choice send this issue to news paper about this matter…

  • Johnmonrol

    Your Digi centre at Beach Street Penang, seems to be under staff. There are 5 or six counters at the centre but only 3 opened. Crowd picking up to about 15 to 20 and still 3 personnel attending to it. Please ensure its not a next GLC’s company.

  • Please look into Sabah network especially broadband and BlackBerry services at Menggatal area. I am a DiGi user but lately services and network really bad despite several complaints for months. If your team is not competence enough please remove them and engage better one.

  • This page is totally useless as a CEO I wonder why have to put such a dummy on website. Until now my problem still no action taken. DiGi is just one of the cheating company. Give me your address let me show you how’s your team competency’s …

  • Suganthi Ramalingam (Sue)

    Suganthi Ramalingam (Sue):
    DiGi Telecommunications why the yellow man not following me anymore.. out of 10calls, 8calls are dropping. Service is really bad. I am searching high and low for signal everywhere I go. Please follow me, so that I can get good signal.. I miss you yellow man.. Where are you. I need you very badly 🙁

    Digi’s reply:
    Hi all, we’re aware of the outage and our engineers are currently troubleshooting the problem. We’d like thank you for your patience while we restore our services
    Hi – Can you please restart your phone to acquire the signal again?

    To which, there was no reply to.

    Suganthi Ramalingam (Sue):
    DiGi Telecommunications i restart my phone every day and nothing helps.. this issue have been going on the last few weeks… previously it was only at Nusaputra, Puchong then even in Cyberjaya the problem is occurring. Even those ppl in Seremban are also having this issues. I am from Technical line,.. so please do not give me some suggestions/solution, just to keep me occupied or to keep me happy.. we all know very well you have capacity and bandwith issues. And so called upgrades you are doing at your end is not serving the purpose either. Its either the UAT is not done properly, change is not raised properly or the upgrades are being carried in a haphazard manor I do not know. Either way, you guys needs to do proper Capacity Mgmt, carry out proper UAT and implement proper Change Mgmt processes. majority of your subscribers are not happy with the current service. Just cause they are quiet doesnt mean they are happy, some just port to another carrier or just to frustrated to even say anything. Humble advise, pls establish a quick response team who can work round the clock and have the “Service Improvement plan” drafted out for service restoration, otherwise you are going to loose more clients than you already did… I have been very faithful to the yellow man, it’s been 9years. we have been having a very very long and faithful relationship.. As much as possible, i would love to remain with the yellow man, but if you guys do not fix the issue, guess, I need to look elsewhere, probably the blue or orange man…..

    My comments:
    We are in the era of smartphones, technically, we do not really need reboot/restart our phones. Even when are signals are at full bar, the problem does happen. Here again, what we are we expecting is not a nimble answer but more for Digi to admit that they are having issues, that you are doing everything you can restore the services. Add more signal towers or signal boosters Malaysia wide, if you have to. Do what it takes, let your customers know, give us a timeline, announce it on tv, FB, media. A real leader has the courage and has the capacity to admit the problems they have and at the same time, has teh confidence and tell us, stay with us, be patient with us, we will get this done. This will prove Digi to be a strong competitor, a responsible provider and a company who cares for their customers and ensures a long lasting trust relationship with the customer. Throw a freebie if you have to. This is where your loyal customers are born, this is where you make your name in the market. I am working for a huge MNC service provider company and I know how tedious is it to keep your customers happy. When there is an outage or service delivery issues, I know how much effort it takes to get that vote of confidence back. Never the less, that is what Service Provider industries are about. Whether you are a Telco, some big MNC company or small time retailers, it is only about one thing, KEEPING YOUR CUSTOMERS HAPPY, at all cost. Your customers either “Break you or Make you”. If you do not take care of your customers, they will run off to other service provider thus affecting the trust we have for Digi not to mention in the drop of sales. Then you will re-invent the wheel and go through a sales frenzy, lower your cost and try to win back the hearts and the cycle continues.

    When you CARE for your customers, they will remain with you, no matter how bad the situation can be, cause we know you care and this is just a temporary glitch and you will make the ammendments, the soonest you can, cause you are RELIABLE. And you would definitely win the hearts of millions of Malaysian’s and people will sign up with Digi no matter what the price is and stick by you. That is the difference between a company that is just doing a business for profit sake and a company that still makes a profit but with the needs of the customers, well taken care of. Who you think will win this battle? Who you think, will make profit and emerge as a leader?
    The world is emerging and with the Internet hype, and introduction of VoIP, and the emergence of Lync, Skype and Viber, video conferecing and etc.. etc.. things are either getting cheaper or technically “free”, by the minute and if Digi is to stand all and still able to make a profit, you gotta do someting different, think different. Care for your customers and you will win our VOTES and our HEARTS and our MONEY.

    Regards
    Suganthi Ramalingam
    Been faithful to the yellow man the last 9years, don’t make me change. I Love the “Yellow Man”