Maxis will spend some RM700 million to expand its 3G network this year, aiming to become the number one player in terms of coverage.
Maxis has a serious problem when it comes to customer experience. The company is probably aiming for number “last” in customer experience as good broadband coverage does not guarantee speed and experience.
“We are clear that we want to be the number one in broadband,” Sandip said.
“I think Maxis is back with a big bang. We have some small issues in the first half, (and) we have fixed them. We have come back very strongly in the broadband (segment) in the last quarter.
“This is the hype of competition in the country. Malaysia has never seen this kind of competition. You must give credit to Maxis that we still remain number one in most segments such as postpaid, prepaid and value-added services.