Saturday, January 28, 2023

(UPDATE 1) Streamyx major outage nationwide

UPDATE 1: TheStar reports that STreamyx was down more than 4 hours yesterday.

This is history, Streamyx was down for almost 35min yesterday(15 April 2010, about 5.30pm), causing 1.6 million Streamyx customers without any Internet service.

I wonder how much impact this disruption could have caused our country when TM data centers are down and a number of “e-services” plus online business are not connected to the Internet.

The service disruption is believed to be caused by a power outage in Johor Bahru according a reader of this blog. However, it appears that Internet service from the other ISPs was up and running smoothly except for Celcom Broadband.

Celcom Broadband was affected because they heavily rely on the TM network to route most of their 3G data traffic. It is believed HSBB service was also disrupted as well.

TM first responded via Twitter saying that it was a routing problem. Although Streamyx was successfully restored about 6.10pm, the speed was slow especially when visiting a web site located out of Malaysia.

TM claims that they are still investigating the problem, read the announcement after the jump.

In the mean time, while TM is still investigating the issue, I leave you with this video (thanks to Derrick Low for the link).

Telekom Malaysia Berhad (TM) wishes to inform its Internet services customers nationwide that there has been a service disruption at 5.30 p.m. today. Due to this, customers nationwide were experiencing problems browsing the Internet.

However, we wish to inform our customers that the restoration works are already in progress and services in some areas have been restored in stages. TM is currently monitoring the situation and will make further announcements on the progress of the restoration works.

TM apologizes for any inconveniences caused by this disruption, whilst at the same time, we would like to assure customers that we are undertaking all necessary measures to restore communications services for its customers as soon as possible.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 or e-mail us at [email protected] for any service related problems.


Kugan is the co-founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

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