Sunday, February 5, 2023

200 complaints related to smartphone purchases

Buyers have been urged to carry out research first before buying smartphones to avoid being cheated by unscrupulous dealers.

Fomca secretary-general Muha­m­­­mad Sha’ani Abdullah said there was a rise in the number of complaints by smartphones buyers who were cheated recently.

“We have received more than 200 complaints this year alone related to smartphone purchases,” he said in a telephone interview yesterday.

He said unscrupulous traders would mislead customers into believing that certain mobile phone models had the same features as others, adding: “Many mobile phones look like smartphones these days. Those who are less tech-savvy might not be able to tell the difference.”

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Kugan is the co-founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

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