Tuesday, February 7, 2023

TM to charge RM200 for UniFi installation

When UniFi was launched in March 2010, TM gave free usage to those who subscribed the service till the end of July 2010. However TM only covered less than 20 areas.

As TM rolls out UniFi in new areas, new customers in these new coverage areas will not be enjoying any free trial/usage. TM choose to treat each customers differently, so some UniFi customers get to use the service for free up to 3-4 months while some have to pay their bill the moment they subscribe.

To make it more painful and unfair to new customers, TM will start charging RM200 for new UniFi installation, effective 1st October 2010.

At the moment, TM has over 9,000 UniFi customers and approximately 12,000 applicants have registered their interest in the service.

Press release after the jump.

Starting from 1st October 2010 TM will begin charging a one-time fee of RM200 for UniFi installation. This installation charge is across the board; covering the UniFi VIP5, VIP10 and VIP 20 triple-play consumer packages as well as the BIZ5, BIZ10 and BIZ20 business packages. For convenience, the UniFi installation charge will be spread in instalments over a period of 5-months at RM40 per month and will be reflected in the customer’s monthly bills.

However, all of the related UniFi customer premise equipment and peripherals including router/access point, the broadband termination unit (modem) DECT phone and Internet Protocol Television (IPTV) set top box — estimated to be worth RM800 — will continue to be provided by TM free-of-charge.

Imri Mokhtar, Executive Vice-President for Consumer, TM, further emphasised that despite the upcoming installation charges for UniFi from 1 October 2010, consumers who sign up before the date will not be levied with the fee even if their installation takes place after the date.

“As our promotional period for UniFi will end on 30 September 2010, interested customers are encouraged to sign up for their selected UniFi packages soonest possible before the end of September to continue enjoying the current waiver of the installation charges. So grab the chance to become pioneers and enjoy the immense experience change in communications, lifestyle and entertainment brought about by high-speed broadband.”

Imri then elaborated on the tedious and complex installation process required for UniFi: “UniFi installation is very different compared to normal telephony and broadband installation due to the sensitive nature of the technology involved which requires a high degree of accuracy. UniFi is a service provisioned via direct fibre connectivity to the home where the installation process is more complicated and requires a high degree of technical competency. The UniFi installation process involves many elements – a site survey, drilling, ducting, piping, electrical work and equipment reconfiguration. Our specialist installers will be dealing with delicate and fine fibre optic cables, which require a very different handling methodology compared to normal copper cables. Hence, UniFi installation at a particular premise will usually take between 3 – 8 hours.”

UniFi was launched in March this year in selected areas around the Klang Valley. TM’s UniFi service is currently available in 23 areas including Shah Alam, Damansara, Taman Tun Dr Ismail, Bangsar, Wangsa Maju, Sungai Buloh, Puchong and Cyberjaya, as well as Putrajaya and Damansara; and 5 areas outside the Klang Valley, located in industrial zones such as Kulim Hi-Tech Park in Kedah, Bayan Baru in Penang, Senai and Permas in Johor. UniFi service rollout has exceeded 500,000 premises passed nationwide. UniFi is being progressively rolled out to cover 48 exchange areas reaching 750,000 premises passed by the end of 2010, and 1.3mil premises passed by the end of 2012.

There are over 9,000 UniFi customers currently and approximately 12,000 applicants have registered their interest in the service.

UniFi is currently being offered via three residential and three business packages. The Residential triple-play packages are VIP5 at RM149 a month, VIP10 at RM199 a month and VIP20 at RM249 a month. Each package comes with voice, high speed Internet and either a basic or premium HyppTV subscription. The businesses packages are BIZ5 at RM199 a month, BIZ10 at RM599 a month and BIZ20 at RM899 a month. Each business package comes with an attractive call plan, high speed Internet and a host of complimentary value added services.

Kugan is the co-founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

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