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[Video] TM wants to improve customer service

I recently discovered a video on Youtube where Telekom Malaysia shows how it it handles a customer’s complaint(Streamyx) in TM Point.

A very good video ad I must say but in reality, this would never happen in TM, unless they decides to revamp the whole customer service department by replacing every single managers/head of department. TM will also need huge investment to educate all their customer service staff to learn how to do BASIC customer service.

For me, I think the video is really funny since in real life, everything in the video is opposite.

Check out the video ad below:



The original source of the video can be found on Youtube over here

About Kugan

Kugan is the founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy