Saturday, June 3, 2023

U Mobile is married to DiGi, but it wants Celcom

There’s no problem in the title. U Mobile signed an exclusive domestic roaming agreement with DiGi late last year, that include voice and data on DiGi’s 2G network.

Picture in Dec 2009: Johan Dennelind, ex-CEO of DiGi (left) and Kenneth Chang, ED of UMobile

At that time, U Mobile had an existing agreement with Celcom and they could not tell when the roaming on DiGi’s network will the effect. While the exclusive agreement with DiGi was never canceled/terminated officially, U Mobile renewed their contract with Celcom which took effect in July 2010 and was only announced last week.

Malaysian Wireless has requested a response from U Mobile regarding this matter, but at the point of writing U Mobile has failed to respond.  Celcom decided to not comment at all. When asked to verify the latest agreement with U Mobile, Celcom’s corporate communication department did not want to verify their agreement with U Mobile. As for DiGi, I’m hoping that they will respond today.

The latest 3-year domestic roaming agreement with Celcom includes voice and data but U Mobile did not mention when the data service will be available to their subscribers on the Celcom 2G network.

If you are a U Mobile customers, I strongly recommend that you switch service provider for a better coverage, services and price, unless you like being pushed around between 3 different operators.

Kugan is the co-founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

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