Monday, March 27, 2023

Opinion: YES 4G still “paralysed” 1-month after launch

It has been a month since YTL launched its nationwide 4G network. The WiMAX operator had a terrible start since day 1 of launch and continues to be having problems with its service.

As a customer myself, I consider the service to be “paralysed”as I’m unable to check my usage when the service is billed per MB. Consumers have their right to check their usage as they are being charged for it. Is SKMM sleeping?

On top of the slow loading website, I’m still waiting for YTL YES to restore/change my number back to the 018 number that I pre-registered. I was promised by the customer service that it will be done in the first 2-weeks of December 2010 and I’m still waiting.

There’s also a lot of complaints on Twitter that customers tried reloading their YES account but it takes forever to reload although customers have been charged.

As for the network, the maximum speed I ever hit was 6Mbps but I find the speed not consistent most of the time. I believe the experience could be worst once the network gets congested. I also notice that the YES coverage is bad especially at residential areas and in-building.

Wonder where is the 4G world class service promised by YTL?

Comment are moderated on this blog. Offensive/insulting comments are blocked and legal action/police report would be considered.

Kugan is the co-founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

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