Home / Malaysia Broadband / (UPDATE 1)Opinion: Slow speeds, still no billing on YES4G

(UPDATE 1)Opinion: Slow speeds, still no billing on YES4G

UPDATE 1: YTL YES today allowed customers to view their usage summary, although I’m not sure how frequent this usage summary is updated(supposedly it has to be by per-minute update).

I’ve been informed that a monthly itemised bill will be issued to all subscribers on January 19, 2011.

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There’s still no billing for YTL’s fastest YES4G network(in their own definition), more than 1-month after launched(it will be 2-months in 9 days).

As a YES customer, I have lot’s of questions in mind right now and the most important one is this- What exactly am I paying for?

And since YES is a pay-per-use service, which means every single data that I sent and received from my PC is charged, I’m unable to check and monitor my usage except that I can see that my credit is being deducted the more I use the service. Why can’t I just view my data usage?

Yes4G Speed- Most people are measuring speed using speedtest.net which I don’t find it accurate. Speedtest.net measures the upload/download speed using a single file, not suitable to test the world’s first 4G network like YES.

YTL’s YES is a fully converged 4G network(data+voice & soon “hybrid” TV) and the right way to measure its speed is to maximize the upload & download bandwidth, make a voice call along it.(*I need to make a separate post on this)

Personally as for me, based on all the “talks” YTL has delivered, it failed to deliver in the reality world in terms of experience and speed.

Why would the Deputy Prime Minister of Malaysia launch a “world class service” like this?

We deserve a better service and that will only happen when we(all of us), demand for it together. If not then we are wasting our time/money and everything else for a first class infrastructure with third world service.

About Kugan

Kugan is the founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy