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APCN2 Cable Fault, TM service degradation

Announcement, 7 April, 2011- Telekom Malaysia Berhad (TM) wishes to inform our customers that TM and its consortium members have identified that the Asia Pacific Cable Network 2 (APCN2) is currently experiencing a fault on the segment linking Kuantan, Malaysia to Lantau, Hong Kong.

Customers using Internet services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the North Asia, US & Europe. Customers using Virtual Private Network (VPN) and other critical business applications linked to North Asia, US & Europe may also experience some level of service degradation.

The failure may also affect TM global voice circuits to Japan, US, Korea, China, Vietnam and Hong Kong. TM international direct dialling (IDD), ISDN, and international toll free services may experience some level of service degradation until the affected cable segments are repaired.

In mitigation, TM had carried out necessary traffic management to minimize the impact of the incident and ease the situation to these services. 

We will make further announcements on the progress of the restoration works and TM apologizes for any inconvenience caused by the disruption. We would like to assure our customers that all necessary measures are being taken to restore the services as soon as possible.

We wish to thank our customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at [email protected] for TM fixed line and Streamyx customers and [email protected] for UniFi customers.

Source- via @mamatcyber on #bugmy

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Kugan is the founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy