Monday, May 29, 2023

Drop calls, are you angry?

“At 3am someone was chatting away until her call was rudely disconnected. She re-dialled, talked for a while and again, the scissors was at work. It happened three times within the hour.”

“Perhaps their engineers are too stressed at work, they need to go for a holiday before they drop permanently on the ground, quipped someone.”

“But she is not the only one facing this dilemma. There are so many frustrated users out there and it is not just one network; two big networks are causing all the heartbreaks. It is also not just dropped calls, but failed calls on the first attempt, static or interference, and voice distortions, which make you sound like a gorilla on the cellular phone.”

“For every call there is a specific time block, say 30 seconds or 60 seconds, and every time the call suddenly goes offline in the middle of a call means that you are paying for the full block.”

“And if you have to re-dail, that is considered another call, like two calls in less than 30 seconds but charged for two 30-second calls.”

“The consumer loses when his calls are suddenly cut off and the providers gain. It is a known fact that dropped calls are the easiest way to make money for the operators and this gain by the operators have gone unnoticed in many countries as users are unaware of the implications of dropped calls and the authorities are not taking the operators to task.”

“If this were to occur in South Korea, the providers would be in trouble as the regulator acts on every single complaint from users simply because they take service quality issues very seriously.”

Full article can be found here– written by B.K. Sidhu

Kugan is the co-founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

Related Articles


Stay Connected with Us


Hosted at AIMS Data Centre


Latest Articles