Home / Malaysia Broadband / [Tips] Forward your un-resolved mobile/broadband complaints to CFM

[Tips] Forward your un-resolved mobile/broadband complaints to CFM

Poor mobile coverage? Drop calls? Broadband speed did not meet your expectation as promised?

Consumers usually make their complaint to the service provider when these issue are met but in most cases it never gets resolved especially when it comes to broadband speeds and coverage.

In 2009,  the Consumer Forum Malaysia (CFM) received 1,324 complaints where the highest complaints was in the broadband category which registered 683 complaints. Some 1,785 complaints were received in the year 2010 and the broadband category still recorded the highest number of complaints at 872, as compared to other services.

The number of un-resolved complaints are probably higher at the service provider level(TM, Maxis, Celcom, DiGi, U Mobile, P1, Jaring)   because it usually does not reach CFM. Malaysian Wireless recommend that consumers forward their un-resolved complaints to CFM.

If you have an un-resolved complaint related to telephone, Internet(Unifi/Streamyx/mobile broadband/WiMAX), broadcast, billing, services, privacy, disputes, etc, CFM can be reached at- http://www.cfm.org.my/. Consumers can also call 03-26923800/1-800-18-2222 or email [email protected]

Currently there are 6.6 million broadband subscribers in the country according to MCMC.

P.s: While CFM may not be able to resolve all complaints in time(some complaint take years), your complaints  are recorded in CFM’s database. It gives CFM more reasons to resolve a particular issue such as broadband speeds when they received more complaints on the matter.

About Kugan

Kugan is the founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy
x

Check Also

5g malaysia mcmc

Malaysia 5G Network to be Commercially Available by July 2020 – MCMC

MCMC has identified the 700MHz, 3.5GHz and 26/28GHz as the pioneer spectrum bands for the roll-out of 5G in Malaysia, by 3Q of 2020.

MCMC-NFCP-1-2-Briefing-Minister-Gobind

MCMC wants Average 30Mbps Speeds on 3G/4G with NFCP 1 & NFCP 2

MCMC said that it wants an average 30Mbps mobile Internet speeds for National Fiberisation and Connectivity Plan (NFCP) projects nationwide.

These are the Best Malaysia Broadband Alternatives to Unifi – December 2019

Looking for an alternative to Telekom Malaysia (TM) Unifi broadband service? Here are 3 best Malaysia Broadband plans that MalaysianWireless recommends.