Tuesday, May 30, 2023

[Tips] Forward your un-resolved mobile/broadband complaints to CFM

Poor mobile coverage? Drop calls? Broadband speed did not meet your expectation as promised?

Consumers usually make their complaint to the service provider when these issue are met but in most cases it never gets resolved especially when it comes to broadband speeds and coverage.

In 2009,  the Consumer Forum Malaysia (CFM) received 1,324 complaints where the highest complaints was in the broadband category which registered 683 complaints. Some 1,785 complaints were received in the year 2010 and the broadband category still recorded the highest number of complaints at 872, as compared to other services.

The number of un-resolved complaints are probably higher at the service provider level(TM, Maxis, Celcom, DiGi, U Mobile, P1, Jaring)   because it usually does not reach CFM. Malaysian Wireless recommend that consumers forward their un-resolved complaints to CFM.

If you have an un-resolved complaint related to telephone, Internet(Unifi/Streamyx/mobile broadband/WiMAX), broadcast, billing, services, privacy, disputes, etc, CFM can be reached at- http://www.cfm.org.my/. Consumers can also call 03-26923800/1-800-18-2222 or email [email protected]

Currently there are 6.6 million broadband subscribers in the country according to MCMC.

P.s: While CFM may not be able to resolve all complaints in time(some complaint take years), your complaints  are recorded in CFM’s database. It gives CFM more reasons to resolve a particular issue such as broadband speeds when they received more complaints on the matter.

Kugan is the co-founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

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