Telekom Malaysia now offers customer support via Twitter. Customers can reach them at @TMConnects.
However there appear to be some sort of a “rules of engagement” as per below:
@TMConnects will endeavour to:
- Respond to your customer service-related tweets by acknowledging your tweet in the public timeline as soon as we can.
- In appropriate cases we will ask for your personal information & account details via DM.
- The follow up communications will be done offline by our customer service team.
@TMConnects will not:
- Issue / close a trouble ticket via Twitter itself. We will escalate to the relevant customer service team for further action.
- Respond to or acknowledge abusive or rude mentions on the Twitter public timeline.
TMConnects operates from 9.00 am till 5.00 pm, Mondays to Friday.
[Source]- Telekom Malaysia