Telekom Malaysia Berhad (TM) wishes to announce that our consortium members have detected a fault on the Asia-America Gateway (AAG) submarine cable network linking Malaysia to the United States and North Asia. Immediate restoration works are underway on Monday, 1 August 2011 and are expected to be completed on Sunday, 7 August 2011.
TM has taken pro-active steps to minimize service degradation by diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.
However, despite these initiatives, customers using Internet nationwide may experience some degree of service degradation during this exercise.
Internet users may experience slow browsing and high latency while accessing international websites hosted in the United States (US), Europe and North Asia. Customers using Virtual Private Network (VPN) and other critical business applications linked to US, Europe and North Asia may also experience some level of service degradation.
TM shall provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.
We apologize for any inconvenience caused and would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.
TM wishes to thank its customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at [email protected] for TM Phone and Broadband customers and [email protected] for UniFi customers.