Maxis has opened a new service center which is located at Prima Square in Sandakan, the first store built to serve customers in the East Coast of Sabah especially customers in Sandakan as well as the surrounding towns of Beluran and Telupid.
In addition to the new Maxis Centre, the mobile operator currently has two existing Maxis Centres in Kota Kinabalu, as well as five Maxis Exclusive Partners (MEPs) and over 1,200 Hotlink dealers across Sabah.
Sabahan customers will also get to purchase the Prepaid Internet Starter Kit at a very special price of RM99 (retailing nationwide at the regular retail price of RM138). The starter kit comes with a Maxis modem and a broadband data SIM card preloaded with 700 MB of data and 30-day access. This special prepaid broadband promotion, which was launched last month, is currently exclusive to Sabah customers only.
Official press release below.
Kuala Lumpur, 9 September 2011 –150,000 residents in the East Coast of Sabah may now enjoy the full suite of Maxis Berhad’s (“Maxis”) services with the new Maxis Centre in Sandakan, including paying bills over the counter or via 24-hour payment kiosks, registering for new services, subscribing to value-added services as well as experiencing the latest smartphones and tablets. Maxis, Malaysia’s leading integrated communications service provider, has enhanced its distribution channel in Sabah to reach out to customers in Sandakan as well as the surrounding towns of Beluran and Telupid. The new Maxis Centre, which is located at Prima Square in Sandakan, is the first store built to serve customers in the East Coast of Sabah. With the addition of this new store, Maxis continues to expand its presence in Sabah, adding on to its two existing Maxis Centres in Kota Kinabalu, as well as five Maxis Exclusive Partners (MEPs) and over 1,200 Hotlink dealers across Sabah.
Maxis is also providing more value to its customers in Sabah by introducing a new prepaid wireless broadband package, which allows customers to surf the internet instantly by just purchasing the Prepaid Internet Starter Kit at a very special price of RM99 (retailing nationwide at the regular retail price of RM138). The starter kit comes with a Maxis modem and a broadband data SIM card preloaded with 700 MB of data and 30-day access. This special prepaid broadband promotion, which was launched last month, is currently ongoing and exclusive to Sabah customers only.
Anthony Ho, Maxis’ Head of Sabah Region, said, “We are committed to the community in Sabah and on enriching their lives with the latest in communications offerings. With the opening of this new Maxis Centre, we continue to reach out to more Maxis customers in Sabah, especially to the communities in Sandakan, and surrounding towns of Beluran and Telupid, providing them with added ease and convenience in accessing our communications services on seamless high speed networks. On top of that, we are providing better value to customers in Sabah with our exclusive prepaid broadband offering, bringing them connectivity at an affordable price, wherever they are.”
“Like all our Maxis Centres, this new outlet in Sandakan is equipped with an extensive range of Maxis products and services. Most importantly, with the opening of this new store, we are fully committed to building a relationship of trust with customers by delivering great customer experiences. Our frontline staff will continue to adopt good customer service practices that are very much embedded in the Maxis culture, enabling us to better meet the ever-changing communication needs of our customers,” Anthony added.
In addition to opening the new outlet in Sandakan, Maxis has also invested in several customer service centre facelifts to enhance the overall customer service experience in Sabah. It has renovated the Maxis Centre in Warisan Square, Kota Kinabalu to enable the delivery of more efficient services, leading to less waiting time, and to enable Maxis’ new devices to be better showcased. Maxis has focused its initial efforts on Kota Kinabalu and Sandakan, two key towns in Sabah, as they have the highest population figures within the state.
Maxis is also continuously looking into ways to provide more value to its customers in Sabah through localised promotions, product offerings and targeted customer service innovations. In addition to its new prepaid wireless broadband package, Maxis is now offering its Sabahan customers affordable Internet SIM packs as well as attractive Hot Ticket top-up options; for use with PCs and various mobile devices.
