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[Announcement] AAG Cable Fault, Streamyx/UniFi service degradation

Update 1: AAG Cable Fault caused by Storm in Philippines.

04 October 2011- Telekom Malaysia Berhad (TM) wishes to inform its customers that TM and its consortium members have detected a cable fault on segment 2 of the Asia-America Gateway (AAG) submarine cable network between La Union in the Philippines and Lantau in Hong Kong linking Malaysia to the United States.

Hence, customers using internet services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites mainly hosted in the United States, North Asia and Europe. Customers using Virtual Private Network (VPN) and other critical business applications linked to the US, North Asia and Europe may also experience some level of service degradation. Meanwhile, to alleviate the congestion, the traffic has been diverted and managed effectively to ease the situation.

We shall make further announcements on the progress of the restoration works and we apologize for any inconvenience caused by the disruption. We would like to assure our customers that all necessary measures are being taken to restore the services as soon as possible.

We wish to thank our customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM Phone and Broadband customers and unifi@tm.com.my for UniFi customers.

[Source]– TMCorp

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