Research in Motion(RIM) is facing lawsuits in the US and Canada over the recent global outage which left millions without email, instant messaging and net access.
The Canadian and US lawsuit was brought on behalf of all Blackberry owners in the country, and accuses RIM of breach of contract. The lawsuit claims that RIM “is responsible for Blackberry users’ loss of email, BB, and/or internet service for approximately one and a half days”.
“It has failed to take action to either directly compensate BlackBerry users or to indirectly compensate BlackBerry users by arranging for wireless service providers to refunds their customers and to take full responsibility for these damages” adding that Blackberry users pay a monthly fee to their wireless service providers for data services.
A copy of the Canadian lawsuit can be viewed here.
Earlier this month, many BlackBerry smartphone users experienced service interruptions and delays over a period of approximately 3-4 days in Europe, the Middle East, India, Africa, Canada and in the United States. As of October 13, service levels returned to normal according to RIM. The outage was caused by a “core switch failure within RIM’s infrastructure.
The BlackBerry maker responded by offering its BlackBerry customers free premium apps worth more than US$100.00 for download till end December. No refund was made to customers who was affected by the BlackBerry service outage.[Source]– BBC