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RIM Offers Free Premium Apps following Service Interruptions

Research in Motions(RIM) is offering its BlackBerry customers free premium apps worth more than US$100.00 to customers around the world following the recent service disruptions that affected customers in Europe, the Middle East, India Africa, Latin America and North America.

Last week, many customers experienced service interruptions and delays over a period of approximately 3 days in Europe, the Middle East, India and Africa, 1.5 days in Latin America and Canada, and 1 day in the United States. As of Thursday, October 13, service levels returned to normal.

“Our global network supports the communications needs of more than 70 million customers,” said RIM Co-CEO Mike Lazaridis. “We truly appreciate and value our relationship with our customers.  We’ve worked hard to earn their trust over the past 12 years, and we’re committed to providing the high standard of reliability they expect, today and in the future.

The apps will be made available to customers over the coming weeks(beginning Wednesday, October 19th) on BlackBerry App World and will continue to be available until December 31, 2011. The free apps include:

  • SIMS 3 – Electronic Arts
  • Bejeweled – Electronic Arts
  • N.O.V.A. – Gameloft
  • Texas Hold’em Poker 2 – Gameloft
  • Bubble Bash 2 – Gameloft
  • Photo Editor Ultimate – Ice Cold Apps
  • DriveSafe.ly Pro – iSpeech.org
  • iSpeech Translator Pro – iSpeech.org
  • Drive Safe.ly Enterprise – iSpeech.org
  • Nobex Radio™ Premium – Nobex
  • Shazam Encore – Shazam
  • Vlingo Plus: Virtual Assistant – Vlingo

RIM’s enterprise customers will also be offered one month of free Technical Support.  Current customers will be offered a complimentary one month extension of their existing Technical Support contract, and customers who do not currently have a Technical Support contract will be offered a one month trial of RIM’s BlackBerry Technical Support Services – Enhanced Support, free of charge.  Additional details about the program and information about how to register will be available at www.blackberry.com/enterpriseoffer.

“We are grateful to our loyal BlackBerry customers for their patience,” added Lazaridis. “We have apologized to our customers and we will work tirelessly to restore their confidence.  We are taking immediate and aggressive steps to help prevent something like this from happening again.”

About Kugan

Kugan is the founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy