Sunday, February 5, 2023

[Video] U Mobile CEO apologises for the Network Interruption

3G mobile operator which experienced a network interruption yesterday posted a video on its Facebook page to explain the outage.

The video which was posted about 11PM contains a message from its Chief Executive Officer(CEO), Dr. Kaizad B. Heerjee who claims that the service interruption was caused by a network upgrade. However the service has been restored.

The CEO also apologises for the interruption. His exacts words are “Today we let you down and I would like to apologise for the service interruption you have experienced,”

However some customers who commented on the video demanded compensation for the outage which lasted between 11-6PM during business hours. One message says “Mr CEO how r u going to compensate us with this incident? We use your telecommunication service as a primary business line and during that interruption can u imagine how much it had caused a lost to us?”

View the 1 minute video below.

Kugan is the co-founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

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