DiGi Telecommunications Sdn Bhd (DiGi) has expanded its electronic payment nationwide to 14,000 touch points. The mobile operator also upgraded the system to support postpaid customers as well.
The new Flexi e-load system can also support bill payment by postpaid customers; enabling them to make advance or deposit payments, and transact outstanding balance payments for terminated accounts via DiGi’s network of dealers. Postpaid customers can even request for their outstanding bill balance as well as unbilled amount to settle their bills at participating DiGi dealer outlets.
The 3G operator launched the Flexi e-load option in 2006 allowing DiGi prepaid customers to choose a reload value from RM5 to RM100 with increment of RM0.05.This was followed by the stored reload option in 2009 that enabled customers to store funds for future prepaid reloads in their DiGi account.
In a media statement, Chuah Teong Hooi, Head of Product Development: “In 1995, DiGi became the first mobile service provider to offer prepaid services in Malaysia and ever since then, we have been introducing better and easier ways for our customers to reload. Over time, we have increased our network of touch points to offer more services and support our flexi e-load traffic, which contributes 40% of our total reload traffic.
“With the new system in place, we are able to extend our dealership touch points in areas where our expanded customer base has grown. It also accords the added advantage to provide simple yet relevant services to our postpaid customers via our extended network of dealers and street vendors.”