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[Notice] BlackBerry Service Maintenance on 20, 21st & 23rd Oct

Research In Motion(RIM) is planning a network maintenance for the next few days which will affect all Blackberry users in Malaysia and Asia Pacific. The maintenance are scheduled on October 20, 21 and 23.

Services affected are BlackBerry Browser, emails, BlackBerry Messenger(BBM), BlackBerry Enterprise Servers, among others. Except for Sunday(22 Oct), the other two planned maintenance are performed in the early morning.

The maintenance takes a couple of hours however the outage is expected only between 15-30min. Details of the maintenance and its impact below:

Service Name: Provisioning – Database
Change Window Start Date/Time: 19-Oct-2012 17:00:00 GMT (Saturday, 20 October 2012, 01:00:00)
Change Window End Date/Time: 19-Oct-2012 21:00:00 GMT (Saturday, 20 October 2012, 05:00:00)
Estimated Duration of Service Impact: 30 minutes
Region of Impact: Asia Pacific
State of Service: Unavailable
% of Subscribers Affected (estimated): 100
Service Impact: Subscribers may be unable to register their device, create new accounts, or use BlackBerry subscriber web sites. Wireless service providers and device resellers may be unable to use BlackBerry administration web sites, create subscriber accounts, or provision services for subscribers.

Service Name: BlackBerry Network
Change Window Start Date/Time: 21-Oct-2012 04:00:00 GMT (Sunday October 21, 2012, 12:00:00)
Change Window End Date/Time: 21-Oct-2012 12:00:00 GMT (Sunday October 21, 2012, 20:00:00)
Estimated Duration of Service Impact: 0 hour(s) and 15 minute(s)
Region of Impact: Asia Pacific
State of Service: Unavailable
% of Subscribers Affected (estimated): 100%
Service Impact: Subscribers may be unable to send or receive messages or use other services such as BlackBerry Messenger. Subscribers may also be unable to create new accounts, add (integrate) third-party email accounts, or use BlackBerry subscriber web sites. Subscribers may also be unable to use the BlackBerry Browser or BBM connected applications. BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure. Wireless service providers and device resellers may be unable to use BlackBerry administration web sites, create subscriber accounts, or provision services for subscribers.

Service Name: Provisioning – Database
Change Window Start Date/Time: 22-Oct-2012 17:00:00 GMT (Tuesday October 23, 2012 01:00:00)
Change Window End Date/Time: 22-Oct-2012 21:00:00 GMT (Tuesday October 23, 2012 05:00:00)
Estimated Duration of Service Impact: 30 minutes
Region of Impact: Asia Pacific
State of Service: Unavailable
% of Subscribers Affected (estimated): 100
Service Impact: Subscribers may be unable to register their device, create new accounts, or use BlackBerry subscriber web sites. Wireless service providers and device resellers may be unable to use BlackBerry administration web sites, create subscriber accounts, or provision services for subscribers.

MalaysianWireless has received no official word from RIM regarding the maintenance yet. However we advice BlackBerry users to prepare for this downtime, especially on Sunday in case you wonder why your BlackBerry service or email is not working.

We will continue to update here shall there be any changes.

About Kugan

Kugan is the founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy