Three mobile operators in the country have been served with compounds totaling RM190,000-00 for breaching their licence conditions, notably on complaints from the public concerning dropped calls, Malaysian Communications and Multimedia Commission (MCMC) said in a media statement today.
DiGi Telecommunications Sdn Bhd was served four separate compounds totaling RM100,000-00, Celcom Axiata received RM60,000-00 for three separate compounds, and Maxis Mobile Services Sdn Bhd with two separate compounds amounting to RM30,000-00.
Compounds were based on tests results conducted by MCMC in several locations in the country. More tests are being conducted nationwide to measure the quality of service provided by telcos.
In a drive test result revealed by MCMC in December last year, DiGi is said to have the highest dropped calls in the Klang Valley followed by Celcom & Maxis. The test result can be found over here.
“The telcos were given ample time and reminders to resolve complaints received from their customers concerning the increased occurrence of dropped calls lately. As the regulator of the industry, we have no choice but to fine them for failing to meet accepted standards and levels of service,” said Dato’ Mohamed Sharil Tarmizi, Chairman of MCMC.
P.s: While the penalty is intended to benefit consumers for a better service, it may not make any impact on the mobile operators. Mobile operators in Malaysia easily makes a billion every year. MalaysianWireless believes that it would be more practical for MCMC to issue compound in the million to achieve the goal for a better network.