MCMC has issued fines in total of RM920,000 to Celcom, Maxis, Merchantrade, UMobile & Tune Talk, for breaching their licence conditions, specifically for failing to ensure proper registration of accurate user information for prepaid accounts.
Full media statement from MCMC below.
The Malaysian Communications and Multimedia Commission (MCMC) has issued a total of RM920,000-00 in fines to Celcom Axiata Berhad, Merchantrade Sdn Bhd, U Mobile Sdn Bhd, Tune Talk Sdn Bhd, Maxis Mobile Services Sdn Bhd and Maxis Broadband Sdn Bhd for breaching their licence conditions, specifically for failing to ensure proper registration of accurate user information for prepaid accounts.
Celcom Axiata Berhad received the most number of fines, with eight fines totaling RM400,000-00. Merchantrade Sdn Bhd was issued seven fines amounting to RM240,000-00, while U Mobile was issued four fines totaling RM100,000-00. Maxis Mobile Services Sdn Bhd were issued three fines amounting to RM150,000-00. Maxis Broadband Sdn Bhd and Tune Talk Sdn Bhd were issued fines of RM10,000-00 respectively.
Service providers or their representatives are required to verify the information provided by potential subscribers against the information contained in their MyKad or other official identification documents, such as passports. The registration is to avoid misuse of end user information which is a breach of their licence conditions as prescribed under Section 242 of the Communications and Multimedia Act 1998.
“We view the failure to ensure proper registration of accurate user information as a serious offence. We have received numerous complaints and info about cases where individuals’ MyKad or IC numbers and names have been used when in fact they never did apply for the service from the said telcos,” said Dato’ Mohamed Sharil Tarmizi, Chairman of MCMC.