Tuesday, May 30, 2023

REDtone Mobile outsource Contact Centre to VADS

REDtone Mobile Sdn. Bhd has outsourced its Customer Service Contact Centre to VADS Berhad (VADS).

Redtone-Vads-contact-centre[Ahmad Azhar Yahya (fourth from left), Farid Yunus (fifth from left) together with the management team of REDtone Mobile & VADS after the opening ceremony of REDtone Mobile’s Contact Centre which was held recently.]

Operating since end last month, the new contact centre is located at the Puchong Financial Corporate Centre (PFCC). As a start, it is currently operating with a team of 10 Customer Service Executives and one team leader. REDtone said that it plans to employ more than 40 customer service executives by the end of this year.

“As the only post-paid MVNO in the country we face some unique challenges, especially in servicing and making sure all our customers stay happy.  We initially operated our own in-house helpdesk, but given our rapid subscriber growth in recent months, we frankly could no longer cope and had to seek expert assistance. We chose VADS due their mobile industry experience, implementation speed, flexibility and overall great value.” REDtone Mobile’s Chief Executive Officer, Farid Yunus said.

VADS’ CEO, En Ahmad Azhar added: “Today’s ceremony marks the beginning of a long and wonderful partnership between REDtone Mobile and VADS. We are happy that REDtone Mobile had picked us to manage their contact centre operations and we will ensure that their customers are well taken care of while continuously looking at ways to further enhance the customer service experience.”

Farid told MalaysianWireless that the operator has about 30,000 postpaid customers at the moment and currently adding thousands of new customers every month.

The REDtone Mobile Contact Centre can be reached at 1800 11 0800 and is open 7 days a week from 7.00am till 12.00 midnight.

Kugan is the co-founder of MalaysianWireless. He has been observing the mobile industry since 2003. Connect with him on Twitter: @scamboy

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