“Busy Signals” at Maxis

Malaysia’s biggest mobile operator was quick to make a free SMS offer to unhappy users but it did not compensate for the frustration of a weekend without voice calls.

Some conspiracy theorists what happened on June 15 and 16 may have been an act of mischief related to the massive reorganisation taking place at the company, but no evidence has surfaced.

The problems at Maxis started to surface after CEO Sandip Das left and his successor, Johan Dennelind, declined the job a month before he was scheduled to assume the position on July 1, citing personal matters.

The company’s chairman briefly took charge before a management shakeup in which six senior people left, suggesting that all may not be well at Maxis.

Since the search for a chief executive will take time, the shareholders appointed a second chief operating officer, formerly the CFO, to oversee day-to-day operations until a CEO is found.

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