U Mobile Sdn Bhd in partnership with Tecprotec, is offering U CARE Plus 8, a comprehensive mobile device insurance and protection plan.
[L-R: George Hashim, International Business Development Director of Tecprotec and Jasmine Lee Marketing Director of U Mobile]
The plan protects any mobile devices including handphones, smartphones, to tablets against accidental or liquid damage for RM8 a month or RM88 annually; and is available exclusively to all existing and new U Mobile postpaid subscribers.
The U CARE Plus 8 insures any new or existing devices purchased from U Mobile or third parties that is up to ten months old and comes with maximum 60 days International coverage as well as free personal accident coverage of up to RM2,000.00. Each mobile device is insured against the cost of repair or replacement, up to a maximum RM1,000 for accidental and liquid damage.
To make a claim, customers need to contact Tecprotec, complete and submit the official claim documents, and they will then arrange a free pick-up service of the damaged device for an assessment. Once the claim is approved, simply pay the remaining excess fees if its above RM1,000. The device will then be repaired and delivered within seven working days.
Jasmine Lee, Marketing Director of U Mobile Sdn Bhd said, “This is the first time in Malaysia a mobile operator is able to offer an affordable device insurance and protection plan open to all devices, regardless of where it was purchased. Mobile devices play an important role in everyday life but factors such as damages, be it through liquid or accidental means, are also very common and can be an expensive and inconvenient hindrance. As such, U CARE Plus 8 can give peace of mind to its customers by providing them assurance in knowing that their devices are protected”.
“We are proud to partner with Tecprotec because of their established expertise in device protection for consumers. U Mobile advocates the importance of mobile device protection and we believe that Tecprotec is most suitable to contribute towards this cause,” she added.
Furthermore, in case the device is beyond repair, a replacement offer is also provided. This means that a U Mobile user can just walk into any U Mobile outlet, select their phone of choice, and then pay the price differential between sum insured and cost of the new device to walk home with a brand new device.
George Hashim, International Director of Business Development from Tecprotec said “We are proud to provide a protection plan that also caters for accidental and liquid damage, unlike our comprehensive plans that offer protection against attended theft to data back-up. Based on our own research and historical claim data, we realised that there is a high incidence of damaged mobile devices, primarily handphones and the launch of the U CARE Plus 8 plan is indeed very timely”.
“We are also very privileged to offer Malaysians this exclusive device insurance and protection plan through U Mobile for just RM8 per month” concluded Hashim.
Berjaya Sompo Sdn Bhd. is the partnering underwriter for the U-Mobile Care Plus 8 program with Tecprotec. Berjaya Sompo is an established Insurance company in Malaysia with a network of 22 offices.
U Mobile said that it will make this plan available to prepaid customers in the future.