Huawei has opened its first Exclusive Service Center in Kuala Lumpur located on the 1st Floor of Plaza Berjaya (Jalan Imbi).
The networking company and smartphone maker said the Service Centre will act as a channel of direct two-way communication between customers and the brand. Huawei believes that in the long run, listening to customers’ feedback and requirements will help the brand continue to enhance various aspects of its value chain. The initiative will enable the brand to deliver on the objective of partnering customers through the full product lifecycle.
Gary Xu, Country Director, Consumer Business Group, Huawei Technologies Malaysia said, “Aftersales service is an integral part of our brand promise. We continuously seek to exceed customers’ expectations in this aspect.
Aftersales is a key component of Huawei’s 2015 strategy, it said. The company will up the ante increasing the number of Authorized Collection Points from the current 17 to 100, before the end of this year. The increase in Authorized Collection Points will also provide more capacity to address growing demands and an increasing customer base.
It will also soon launch door-to-door pick-up and delivery services for Huawei smartphones.
“Another aspect that contributes to customer satisfaction is convenience. With the objective of hassle-free ownership experience, we are aiming to implement door-to-door pick-up and delivery services before the end of the first quarter,” added Gary.
In 2014, Huawei launched its online stored called Vmall and opened a total of 4 flagship stores including at Lowyat Plaza, MidValley, KLCC and Universiti Malaya.