Digi customers experienced a service outage yesterday evening between 6.30pm until 9.30pm. Customers were not able to make calls, use SMS and data although they were able to receive calls using the Digi network.
The Telco made the following statement around 9pm yesterday in response to the network outage as thousands of customer complained via social media networks:
According to reliable sources close to MalaysianWireless, it is believed that Digi’s Data Centre located at Lot 10, Jalan Delima 1/1, Taman Perindustrian Subang Hi-tech Batu 3 was on fire. The fire was caused by UPS (uninterruptible power supply) which is part of the data center. The source also said the data centre hosted the Digi.com.my website and the disruption not only took down the Digi website but also affected some 6 million Digi subscribers.
Digi did not confirm or deny the incident at the data centre, the Telco responded to MalaysianWireless as below:
We will continue to communicate with customers, and ongoing updates will be made available on Facebook and Twitter.
We apologise to our affected customers for the inconvenienced caused. We seek your patience while we urgently work towards full service recovery.
The Digi network (2G/3G/4G LTE) fully recovered approximately 9.30pm last night.